Refund policy

RETURNS/REFUNDS/EXCHANGES-

Thank you for shopping with us here at Santa's Emporium.

Please note that we do not accept change of mind purchases, so please ensure you have read the item description and or size and are happy with your purchase before finalising your order.

We do offer free returns on any items/products that are faulty or don't work as they are intended to. A refund or exchange will be offered within the first 14 days from purchase. We will not cover any refund or exchanges due to mis-use, negligence or accidental damage.

Please also note that we have a strict 14 day return/refund policy, so if it has been more then 14 days since your purchase you will not be offered a refund/return/exchange of any kind. This also includes any purchases made outside of the christmas season, so please ensure you check/test them as soon as you recieve them to avoid any disappointment if your product/item is faulty.

ELIGIBILITY FOR RETURNS/REFUNDS/EXCHANGES 

• purchased within the last 14 days

• Item/product is still in original packaging 

• Item/product is unused and in the same condition as that you received it in

• receipt or proof of purchase is required to process the return/refund

• Item or product was a full priced item at time of purchase (sale items cannot be returned or refunded)

• item/product is deemed as faulty from the manufacturer 

EXEMPT PRODUCTS/ITEMS

• Sale items

• Gift Cards

• Any product or item that is returned after 14 days since date of purchase or delivery.

•Customer change of mind

RETURN PROCESS

Unless deemed faulty, Santa's Emporium requires the product/item to be returned at the customer's expense 

Once we have recieved your return and inspected the product we will notify you of the outcome and weather your return/refund is approved or rejected. If your return is approved you will recieve a refund of your shipping cost. 

Refunds will be applied to your original payment method or credit card within 7 buisness days.

If your return/refund is rejected you will be responsible for return shipping cost and or collection of your product/item.

LATE REFUNDS

if it has been more then 7 days since we approved your refund and you have still not recieved your funds please contact us at Info@santasemporium.com.au 

SHIPPING A RETURN-

• please note you will be responsible for paying shipping costs for returning your purchase, we recommend to ship with tracking so you can ensure it reaches us as we will not take any responsibility for lost in transit items.

•shipping costs are non refundable (unless item is deemed faulty) please note if you recieve a refund for a return the shipping cost will be excluded from your refund.

• please note we require your product for return before a replacement can be sent out.

HOW TO RETURN

• Email your enquiry to Info@santasemporium.com.au

• Ensure you include all relevant details including your name, order number, receipt or proof of purchase, photos & or description of faulty product or item. (Please allow 48-72hrs for us to get back to you)

• Please note we do require the product or item being returned first before a replacement can be sent out to you.